Refund Policy
Effective Date: September 25, 2026
At Gheeman Milk Products, we take care to deliver genuine, properly packed and quality-checked ghee products. Since ghee is a food product, returns are accepted only in cases covered by this policy.
1. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with:
- Order ID
- Customer name
- Registered mobile number or email address
- Reason for cancellation
If the cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.
2. Returns and Replacements
Due to food-safety and hygiene considerations, we generally do not accept returns of opened or used ghee products.
A replacement or refund may be considered in the following situations:
- Wrong product delivered
- Product received in a damaged condition
- Product received in leaking or tampered packaging
- Product missing from the order
- Product with a manufacturing or packaging defect
- Product quality issue attributable to the product
Any issue must be reported within 24 hours of delivery.
3. How to Report an Issue
Please contact us at gheemanpune@gmail.com or +91 9175176965 and provide:
- Order ID
- Description of the issue
- Photographs of the outer packaging and product
- Unboxing video, if available
- Any other information requested by us.
We may ask for the product to be retained until the issue is reviewed.
4. Refunds
After reviewing and approving an eligible refund request, the refund will be initiated to the original payment method.
Refund processing may take approximately 5–7 business days after approval. The actual time taken may vary depending on the bank, payment gateway, or payment method.
Shipping charges may be non-refundable unless the issue occurred due to an error on our part.
5. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability will depend on stock and delivery location. If a replacement cannot be provided, an eligible refund will be processed.
6. Non-Returnable Situations
Returns or refunds may not be accepted in the following cases:
- Change of mind after delivery
- Incorrect address provided by the customer
- Product damaged after delivery due to improper storage or handling
- Opened or used food products, except where a verified product issue exists
- Failure to report damage or leakage within the specified reporting period
- Natural variation in colour, aroma, texture, or graininess that is consistent with traditionally prepared ghee
7. Contact Us
For returns, refunds, cancellations, or complaints, please contact:
Business Name: Gheeman Milk Products
Phone: +91 9175176965
Email: gheemanpune@gmail.com
Address: Gheeman Milk Products, B10/1, Tatya Tope Soc-1, Wanawadi, Pune-40